Shipping & Returns

Thank you for choosing BrassTrack Knives. From this page, you can learn about our shipping info. and after-sale policy.

BrassTrack Knives products are backed by warranties against manufacturing defects. These warranties apply to purchases made through our official website only. If there is anything you need us to help with, please contact our customer service team and we will try our best to help.

Shipping Info.
All import duties and taxes are the responsibility of the buyer. (Normally our delivery services include import duties)
Please make sure your country allows the importation of knives before purchasing.

Please note:
We cannot ship to PO Boxes. If a PO Box is entered your order will be delayed until we can contact you for a valid delivery address.

Please make sure a valid phone number and email address are listed so that our customer service representative can reach you promptly to resolve any issues.

Orders are processed and shipped Monday through Friday. If you place an order on the weekend, we’ll process it and ship it out to you on the following Monday/Tuesday.

Orders can take 5 business days to process.

Here are the situations that may cause disputes:

Delivery on the way -  Item Not Received

Parcel seized by customs: It is the buyer's duty to do customs clearance. Therefore, you should contact the customs office to take your parcel once it has been seized.


Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local post office to check it for you. At the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.


Unsuccessful delivery

If the parcel is delivered unsuccessfully because of the wrong address offered by the buyer. We are not responsible for any loss caused.

If the parcel is sent to the wrong address or lost by the shipping company, please contact our customer service team, we’ll help deal with the problem.


2. Quality Problem

If the product you received has any manufacturer defect, we're willing to send you a replacement product. Contact us on our contact page with your Order ID and any images of the quality problem you are concerned about, and we will be pleased to assist you.


Note: Please do not return the parcel before contacting us. Please note that the outside package address is not our return address.

Return conditions: All returned items must be unused and in original packaging.

  • All items must be in a resalable original state.
  • Please make sure that all returned items are packaged correctly to avoid damage in the mail.
  • Please ensure that all return orders are accompanied by traceable insurance services.
  • We are not responsible for items damaged or lost during transportation.
  • If you need more information or have any questions regarding the knives we make, please send us a message.